GET TO THE HEART OF YOUR MARKETS

September 3, 2010

ASA’s increased scope ‘will not affect online marketing tactics’

The expansion of the Advertising Standards Authority's (ASA) digital remit will not affect online companies' marketing techniques, the Direct Marketing Association (DMA) has said.

Caroline Roberts, director of public and legal affairs at the industry organisation, explained that the new agreement, which extends the ASA's scope to include online marketing communications, does not change existing rules governing digital marketing.

Although B2B marketing firms and other companies that fail to adhere to standards set out by the ASA will not suffer any consequences, the ASA can take action against firms that fail to comply with CAP Code sanctions, requiring them to amend or withdraw offending material.

"The ASA is a self-regulatory body, so it doesn't have the power to impose sanctions such as fines," Ms Roberts commented.

"However, the ASA can [require firms] to seek pre-approval for all future adverts."

From March 2011, the rules in the UK Code of Non-broadcast Advertising, Sales Promotion and Direct Marketing will apply in full to marketing communications online, as will the rules relating to misleading advertising, social responsibility and the protection of children.

Posted by Julie Knight, Managing Director – General Marketing, Industry News
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September 2, 2010

Don’t go it alone when it comes to online marketing

The ease with which digital communications can be devised and disseminated has led to some B2B marketing professionals taking lax attitudes to their promotions and thinking they can do it all by themselves.

I have seen some marketers forget the importance of working collaboratively and insist on embarking on interactive marketing campaigns single-handedly without consulting other members of the team.

It's extremely important not to fall into this treacherous trap, because not only will it lead to corporate discord and a lack of communication within your organisational structure, but it could, perhaps more importantly, result in sub-par marketing communications, which could ultimately negatively affect your bottom line and cause serious brand damage.

A recent study from Booz & Co highlights the importance of a cohesive marketing strategy suitable for the peculiarities of the interactive marketing sector.

"In a Web 2.0 world, taking part in that market isn't simply a matter of throwing some banner ads against a few likely websites and seeing what sticks," the study states.

"It demands a close collaboration between CMOs and CIOs to build technology to automate new marketing processes and provide real-time decision support."

Posted by Suzanne Stock – Communications Director, HR, Online Advertising, General MarketingADNFCR-8000151-ID-800049415-ADNFCR

 

September 1, 2010

The print approach helps stimulate lapsed customers

Many marketers are usually perplexed when it comes to stimulating lapsed customers and prospects.

When a customer gives you a vote of no confidence, trying to win back their affection may seem like a daunting task and you may not even know which channel is the best medium for the job.

This is where print comes in - the tried and tested marketing approach of yore that many marketers seem to have relegated to the sidelines in favour of the trendy interactive digital platforms that are now all the rage.

As Gordon Plutsky, director of marketing and research at King Fish Media, notes on Marketing Profs, print allows you to "finely target your list for both acquisition and reactivation of lapsed customers".

For those who cannot bear to part with their beloved digital platforms, never fear - the print medium is the perfect complementary channel for an effective cross-platform approach.

"A print catalogue or magalogue can help drive people to your commerce site or to a digital edition of the catalogue; there, you can convert the sale," Mr Plutsky maintains.

Posted by Julie Knight, Managing Director – General Marketing, Industry News
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Firms ’should value clients on their existing B2B mailing lists’

Companies should value the existing clients on their B2B mailing lists, an expert has suggested.

George Derbyshire, chief executive of the National Federation of Enterprise Agencies, urged firms to appreciate the clients they already have a relationship with because it is usually much easier to sell to existing customers than to news ones.

Commenting on the BBC News website, he explained: "They know you and your products, so you've got a head start and the costs of servicing existing customers are much less than marketing to new ones."

Mr Derbyshire also urged firms to make sure they have a loyalty strategy in place and that they always reward repeat business.

He suggested that companies can even go a step further and cultivate solid relationships through emails, newsletters and phone calls.

Firms were also advised to encourage existing customers to spread the word to their friends.

Writing in an article for Nasdaq.com, Stefan Topfer, chief executive and chairman of WinWeb, recently urged B2B marketing professionals to thoroughly research their corporate clients so they know how to target them appropriately with their marketing strategies.

Posted by Suzanne Stock – Communications Director, HR, Online Advertising, General MarketingADNFCR-8000151-ID-800047599-ADNFCR

 

August 31, 2010

Social media ‘plays crucial role in online marketing’

Social media plays a vital role in online advertising, an industry expert has revealed.

Gordon Borrell, chief executive of Borrell Associates, pointed out that social media platforms such as Facebook and Twitter "put a magnifying glass" on one of the most powerful and effective sales drivers of all: word of mouth.

He explained that before the advent of the internet, B2B marketing firms and businesses simply had to make do with people saying good or bad things about them - either in person, or on the telephone - which took some effort.

Today, however, someone can simply tweet about a company and thousands of people will see it within hours.

"We hear a lot about the internet disintermediating newspapers and television, but the biggest opportunity of all, I believe, is the disintermediation of the small gaggle of people, who could make or break a business by talking to others," Mr Borrell said.

A recent survey of 137 marketing professionals by Pivot, a marketing conference for brand marketers, found that 87 per cent plan to increase their spending on social media marketing over the next 12 months.

Posted by Suzanne Stock – Communications Director, HR, Online Advertising, General Marketing
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Blogs offer ‘an excellent B2B marketing tool’

An expert has suggested that B2B marketing professionals can demonstrate how in touch they are with their clients via a blog.

Nick Baggot, founder of Navigate Consulting, said maintaining a public-facing corporate blog enables B2B marketing firms to show that they are leaders in their fields and allows them to engage more readily with their readership.

"Blogs allow brands to connect with their customers in a more informal way," he commented.

"This means that they can appear more approachable and in touch with the market. [Blogs] can also be updated quicker, enabling brands to react fast to news and market changes."

Mr Baggot added that blogs are particularly effective for B2B marketing because readers in these markets are usually more involved in lengthy purchasing processes and will thus have the time and inclination to read online content.

A recent US-focused survey conducted by eMarketer found that more than a third of companies use blogging as a marketing technique.

Posted by Julie Knight, Managing Director – General Marketing, Industry News
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There is no rule on when to launch special offers

Most marketers tend to think that the only period they can launch special offers is during traditional seasonal sales periods such as summer or Christmas.

This certainly is not necessarily the case - you can launch special offers at any point during the year as a way to stimulate interest in your goods and services.

According to direct marketing copywriter and consultant Dean Rieck, these types of offers are known as "reason why sales" - they are somewhat similar to seasonal sales, but typically give a reason as to why you are giving away offers, for example conducting inventory reduction or because you are going out of business.

This model allows you to drum up more business practically at will without having to compete with other companies when they launch their sales offers during the traditional times.

Writing on the Marketing Profs blog, Mr Rieck also suggests that you can introduce a membership fee in exchange for a raft of exclusive offers.

"You ask your prospect to pay a onetime fee to become an exclusive member of your club or organisation in return for reduced prices and other benefits not available to the general public," he says."The fee can be assessed yearly, or it can be a larger, one-time, lifetime fee."

Posted by Daryl Jay, Business Development Director – Sales, Industry News, General MarketingADNFCR-8000151-ID-800045364-ADNFCR

 

August 27, 2010

B2B marketing firms urged to research corporate clients

B2B marketing professionals need to have an excellent knowledge of the corporate clients they are targeting before going ahead with their campaign strategy.

That is the advice from Stefan Topfer, chief executive and chairman of WinWeb, who explained that business clients tend to have different needs from consumers, so marketers should thoroughly research prospects before sending content to them through B2B mailing lists.

"It always helps to have at least a passing knowledge of the industry that your business customers operate in," he commented in an article for Nasdaq.com.

Mr Topfer also highlighted the significance of personalised and tailored pitching, which makes prospects and clients feel that content is relevant to their own specific needs.

"When trying to win over potential B2B customers, you need to convince them on a personal level that your product will have some sort of positive impact on the business," he said.

A recent report from Forrester reveals that social media is one of the major areas that will witness a marked rise in B2B spending over the next four years.

Posted by Suzanne Stock – Communications Director, HR, Online Advertising, General MarketingADNFCR-8000151-ID-800043404-ADNFCR

 

August 26, 2010

B2B marketing newsletters could be your missing secret weapon

Ever wondered why the reach of your B2B marketing campaign is not as comprehensive as it ought to be?

Maybe this is because you are not fully exploiting all the tactics at your disposal, such as newsletters, which are an excellent way to keep clients engaged and lure prospects who are lurking in the shadows.

According to Mark Haslan, of Overnight Prints, when it comes to establishing yourself as an "industry thought leader", newsletters are among the most effective marketing strategies available to B2B marketing professionals.

"Companies can use newsletters to tackle common challenges faced by recipients while also marketing the sponsoring firm's products," he says, noting that newsletters are especially good for attracting B2B clients, as they are usually industry-specific.

Mr Haslan also stresses the importance of cultivating a relevant B2B mailing list of current and prospective clients, so any content that is sent out reaches its intended destination.

Also, make sure you don't forget to personalise newsletters, as this shows your clients that you have taken the time to tailor content specifically for them.

Posted by Daryl Jay, Business Development Director – Sales, Industry News, General MarketingADNFCR-8000151-ID-800041519-ADNFCR

 

August 25, 2010

B2B marketing firms ’set to increase their social media spending’

B2B marketing professionals are poised to significantly increase their social media expenditure over the next five years, a new report suggests.

According to a study from Forrester Research, B2B marketing firms are expected to spend $54 million (£35 million) on social media marketing in 2014 - up from just $11 million in 2009.

The survey shows that an increasing number of marketers are taking advantage of social media platforms to generate quality leads, and as firms become more familiar with the channel, they will continue to exploit its benefits even further.

"Companies will communicate directly with customers, learn how to effectively leverage their presence on social sites by measuring which programmes are successful and generate brand awareness via social channels like Twitter and Facebook," the study's researchers said.

Faye Weeks, director of digital media research agency Connect Insight recently echoed the study's findings, suggesting that B2B marketing firms need to fully understand their customers' digital habits in order maximise the impact of their marketing communications.
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