Royal Mail says it delivered first class mail with record efficiency during the first quarter of 2006/7.

The state-owned mail service said it delivered 94.1 per cent of first class letters to their destination just one working day after being posted in the three months to June, easily surpassing its 93 per cent national target.

In addition, business mail services – including Mailsort bulk business mail services, Presstream for magazine and catalogue mail, and PPI (Postage Paid Impression) services – all exceeded their targets.

Ian Griffiths, managing director of Royal Mail Letters, said: “The challenge we now face is to continue improving upon the consistent, high quality service we are delivering to our customers as competitors are becoming established in the UK mail market – which was opened to full competition from January 2006.

“We are determined to meet that challenge.”

Second class mail also broke records, with a 99.1 per cent performance over the three-month period – surpassing its target of 98.5 per cent.

Royal Mail’s Special Delivery guaranteed next day service hit its target with a 99.0 per cent performance over the first quarter of 2006-07.


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